Frequently Asked Questions (FAQs)

Orders & Delivery

How long does delivery take?

Most orders are delivered within 2–5 business days across Pakistan.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available nationwide.

How can I track my order?

You can track your order through our Track Order page:
https://amforia.pk/pages/track-order

Can I cancel my order after placing it?

Please contact our support team as soon as possible. Orders already dispatched may not be cancelled.

Products & Authenticity

Are your products 100% original?

Yes. We only source products from authorized distributors, importers, and trusted suppliers.

How do I know which product is right for me?

You can contact us on WhatsApp at 0318-9008876 / 0302-1112832 for personalized product recommendations.

Do you sell dermatologist-recommended brands?

Yes. We offer a wide range of trusted skincare, haircare, and wellness brands recommended by skincare professionals.

Are product ingredients genuine?

Yes. All products are supplied in original manufacturer packaging.

Returns & Replacements

Do you offer refunds?

No. We follow a replacement-only policy for approved claims.

What should I do if I receive a damaged product?

Contact us within 48 hours of delivery and provide clear photo or video evidence. After verification, a replacement may be issued.

Can I return a product if I change my mind?

Due to hygiene and product safety reasons, opened or used products cannot be returned.

Payments

Which payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)

• Bank Transfer (if applicable)

Is online shopping on Amforia safe?

Yes. We use secure systems to protect customer information and orders.

Customer Support

How can I contact Amforia?

Phone / WhatsApp: 0318-9008876 / 0302-1112832

Email: amforiaskin@gmail.com

What are your customer support hours?

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Do you provide skincare guidance?

Yes. Our team can help you choose products based on your skincare concerns.

Still Need Help?

If your question is not listed above, please contact us:

📞 WhatsApp: 0318-9008876 / 0302-1112832

✉️ Email: amforiaskin@gmail.com